# Huffr support Last updated September 28, 2026 Contact [support@huffr.app](mailto:support@huffr.app) for account, privacy, safety, or technical support. For a technical issue, include your device model, iOS version, Huffr version/build, and the steps that led to the problem. TestFlight users can also send feedback through TestFlight. Remove private conversations and personal information from screenshots unless they are necessary to explain the issue. Never send your Huffr password, Apple Account password, verification codes, payment card details, or sign-in tokens. ## Sign-in Build 15 and later support **Continue with Apple** and email/password accounts. Use the sign-in method already connected to your Huffr profile. Huffr is only for adults aged 18 and older; new accounts require your private birth date. No identity document upload is required. Do not create another account to work around a restriction. For an email account, choose **Create account**, use a password of at least 12 characters, and enter the confirmation code sent to your inbox. To return to an existing account, choose **Sign in** and use its confirmed email address and Huffr password. Forgot your Huffr password? Choose **Forgot Password?**, enter your account email, and enter the reset code in Huffr. Then choose a new password and sign in again. Account emails come from **support@huffr.app**. Codes expire after ten minutes; use the latest email, check spam, or request another code when the resend button becomes available. Never share a code with support or another person. For an Apple account, use **Continue with Apple** with the same Apple Account. Huffr cannot reset your Apple Account password; use Apple's account recovery service. If Apple sign-in fails, check your device's Apple Account and internet connection, then retry. Contact support with the displayed error if needed. ## Account and sessions Open **Sign-in & security** from your profile's settings to view your sign-in method and manage the available account options. For an email account, changing its email address requires your current password and confirmation codes from both the current and new inboxes. The change is complete only after both addresses are confirmed. If you cannot access an inbox, contact support. Changing your Huffr password while signed in requires your current password. If you joined with Apple, **Add email sign-in** lets you confirm that account's email and set a Huffr password on the same account. Continue with Apple remains available. With Hide My Email, check the inbox Apple forwards to; do not create a second Huffr account to add email access. Choose **Sign out on all devices** in the same settings screen to end all current sessions. Once the server confirms sign-out, all current sessions lose access to new Huffr data, private-media, and account-management requests and cannot renew. Another device may still show content it already received. Previously issued image links retain their own expiry, and downloaded copies cannot be recalled. Signing out does not delete your account, saved drafts, library, or messaging keys. Use **Delete account** for permanent account removal. ## Report or block someone Open the menu on the person's profile or a community update and choose **Report**. Choose a reason and describe the concern. For a suspected minor, choose **Underage concern**. Reporting sends the concern to authorized moderators; blocking is a separate action that stops contact and limits mutual visibility. You can block from a profile or chat and review blocked accounts under **Profile → Settings → Privacy & Security → Blocked people**. Unblocking does not restore previous connections automatically. Huffr cannot remove screenshots or copies another person has already saved. Huffr support is not an emergency service and is not monitored continuously. If someone faces immediate danger, contact local emergency services. ## Location Device location is optional. Use **Profile → Settings → Search area** to choose a city or region manually. Your public profile location is edited separately. Saved discovery locations are approximate and distance labels are ranges; they are not live location sharing. ## Profile photos and preferences Open **Profile → Edit profile** to change your primary photo or add up to three gallery photos. Use the crop preview to position an image, then save the profile with the top-right checkmark. Nearby can include profiles without photos. In Nearby’s **Filters**, turn on **Photo-ready profiles only** to show people with a primary photo and at least one gallery photo. Photos do not verify identity. Interest choices and role preferences start private. Turn on **Show on profile** only if you want eligible profile viewers to see them. **Curious** and **Not For Me** do not count as shared-interest matches. The optional safer-sex section has its own sharing control: **Private** or **Approved friends**. These details are self-reported, are not verified health results, and are not encrypted like direct messages. ## Board and Rooms **Board** starts in your profile’s state or province and shows posts matching your public interests. Use the area control to browse another state or province. Changing the Board area does not change Nearby’s search area. Manage your own posts through **My posts** on Board or **Profile → Settings → Your posts**. **Rooms** starts in your continental region, with two cosmic-named chats and available state/province sub-chats. Select a chat to open it. The region control lets you visit another continental region without changing your profile or discovery location. Join a room before reading or posting. Group chats are shared, not end-to-end encrypted. **Near Me** lists nearby active state chats and continental fallback conversations. **Active Now**, directly below, helps you find a busy room when nearby chats are quiet. Room tags reflect the public interests of recent message senders. Tap the People icon inside a chat to see who sent messages there in the last 72 hours; profile access and blocking still apply. Five distinct senders from the same public profile state, in a parent chat or its sub-chats during the last 72 hours, open a state sub-chat. Rooms reset together every 72 hours at midnight UTC. History clears and general rooms get new cosmic names. A state sub-chat remains if it still qualifies; otherwise it is removed. Retained rooms keep your membership. Recent-participant activity can remain for its rolling 72-hour window after history clears. Your direct messages are unaffected. Rooms support text messages. They are shared group conversations and are not end-to-end encrypted. Hold a message to report it, block its author, or delete your own message. Reporting includes that selected message as evidence for authorized moderators; restricted report evidence can remain after a room resets and has no automatic expiration schedule. Leaving a room does not delete your earlier messages before the reset; delete those separately before leaving. Blocking hides messages when the room next refreshes, but cannot recall copies already seen or saved. Events are temporarily hidden in this beta while Rooms occupies that tab. Existing event applications and saved interests have not been deleted. Contact support for an event application concern. ## Membership and icons Core profiles, community updates, discovery, connections, messaging, safety tools, and light/dark appearance are free. Free messaging includes 1 GB of sent and received message storage and a 25 MB image limit. Free accounts also receive five Huffs per calendar month, resetting at midnight UTC on the first of the month. A Huff is a nudge sent from a profile; it does not grant permission to message. Huffr Max includes unlimited Huffs, removes the account-level message storage cap, and includes saved searches, reusable post templates, and five additional icon colors. The 24-hour repeat limit for the same recipient still applies. Per-file and abuse limits remain. This beta also depends on shared hosting capacity and provider limits; a plan allowance is not a guarantee of uninterrupted uploads or indefinite retention. The app shows the price supplied by the App Store when purchasing is available. Use **Profile → Huffr Max** to purchase, restore eligible purchases, or manage an existing subscription. Apple handles billing. Manage cancellation through **Manage subscription** or Apple's subscription settings. For an Apple purchase refund, use [Apple's refund request service](https://reportaproblem.apple.com/). Purchases follow the Apple Account used for billing. Message storage is assigned to the Huffr account used for the purchase. Saved searches and templates belong to the selected Huffr profile on that device. They do not sync between devices. Deleting the app can remove these local saved items. Choose the **App icons** shortcut on your profile to select an available icon. Light/Dark appearance, Huffr Blue, and Charcoal do not require membership. System appearance also depends on device and Home Screen settings. ## Delete an account Open **Profile → Settings → Delete account**, type **DELETE**, and choose **Permanently delete account**. During unfinished profile setup, use **Delete account** on that screen. This removes the account and its associated service data after cleanup completes. It does not cancel an Apple subscription. If deletion is interrupted, follow the app's retry instructions. Email support if you are unable to sign in or finish deletion. Removing the app alone does not delete the server account. ## Documents - [Community rules](https://ispqzcxuzgitforwijce.supabase.co/functions/v1/public-info/community-rules) - [Privacy policy](https://ispqzcxuzgitforwijce.supabase.co/functions/v1/public-info/privacy) - [Apple Standard End User License Agreement](https://www.apple.com/legal/internet-services/itunes/dev/stdeula/) The app's Terms of Use link currently opens Apple's Standard End User License Agreement. The privacy policy describes how Huffr handles information.